Frequently Asked Questions (FAQs)

Can’t find what you’re looking for? Our team is here to help – reach out to us for assistance.

About Tiong Lian Food (www.tlfood.com.sg)
Established in 1974, Tiong Lian Food has built a legacy of over 50 years in delivering quality and excellence. To better serve our valued customers in today’s fast-paced world, we have expanded our offerings through our dedicated online e-shop.

Introducing Meat Affair (MA) & 1974ma.sg
Meat Affair (MA), our premier house brand, embodies our commitment to premium quality and culinary passion. Inspired by this brand, 1974ma.sg was created as our digital storefront—bringing the trusted Tiong Lian Food experience directly to your doorstep.

Explore our heritage, taste our tradition.

We are happy to address your inquiries or assist with any concerns you may have.

Office Hours: Monday to Friday, 9:00 AM to 6:00 PM
Email: Please direct your emails to both enquiry@1974ma.sg and order@tlfood.com.sg for prompt assistance.
Office Phone: +65 6266 6166

Feel free to reach out—we’re here to help!

We offer local delivery with a minimum order of $80 (inclusive of GST). Deliveries are made daily (excluding Sundays and Public Holidays).

Cut-off time: Orders placed before 12:00 PM (noon) will be processed for the next available delivery day. Orders placed after the cut-off will be scheduled for the following business day.

Example Scenarios:

  • Order placed before 12 PM on Friday → Delivery on Tuesday

  • Order placed after 12 PM on Friday → Delivery on Wednesday

For urgent orders or further assistance, feel free to contact us. We appreciate your support!

We accept Paynow or Credit Card (Visa & Master).

Yes, shopping with us is completely secure. Our e-commerce platform is SSL-certified, ensuring that all transactions and data are encrypted for your protection. We partner with Stripe, a globally trusted payment gateway, to process credit card payments securely. Additionally, we offer PayNow as a convenient and secure alternative payment method. Your safety is our priority, and we are committed to providing a seamless and protected shopping experience.

We are committed to delivering the highest quality and freshness in all our products. Our chilled pork is sourced directly from our facility and air-flown to Singapore daily, ensuring that you receive only the freshest products delivered straight to your doorstep.

Should you have any concerns about your order, please notify us within 12 hours of delivery, and our team will gladly assist in resolving the matter to your satisfaction.

(Note: We reserve the right to decline claims that lack sufficient evidence or are deemed unreasonable.)

Enjoy Exclusive Benefits as a Member!

While guest checkout is available, we invite you to join as a member to unlock special perks, including:

  • 10% off your first order (new members only)

  • Monthly members-only offers 

  • Faster checkout & order tracking

Registration is quick and free—sign up today to start saving!

Yes, you may request a change to your delivery date or time, provided the following conditions are met:

  • Your request is submitted at least 2 business days (excluding Sundays and Public Holidays) before the scheduled delivery.

  • You include your order number for reference.

To proceed, please:

We will do our best to accommodate your request. Thank you for your cooperation!

Enjoy convenient delivery anywhere on the mainland for just $10 or get FREE delivery on all orders of $80 or more! Shop now and let us take care of the rest.

To qualify for self-collection, your order must meet the minimum purchase of $30 (inclusive of GST).

You may collect your order at:
📍 **Address:** 202 Pandan Loop, Singapore 128390
📅 **Collection Days:** Monday to Saturday (excluding Sundays & Public Holidays)
⏰ **Collection Hours:** 10:00 AM – 5:30 PM

🚌 **Nearest Bus Services:** 285, 51, 30, 143, 176

**Order Processing Time:**
– Orders placed **before 12:00 PM (noon)** on a business day will be ready for collection the **next business day**.
– Orders placed **after 12:00 PM (noon)** will be ready in **2 business days**.

For a smooth experience, please bring along your order confirmation email.

Should you have any further questions, feel free to contact us. We appreciate your support!